Network Status

  Service Status
PST Web Services Package Normal
CST Web Services Package Normal
PST-SQL (Hosted2) Normal
PST-SQL (Hosted4) Normal
PST-SQL (Hosted6) Normal
Website Hosting Normal
Email Hosting Normal
Web Services Hub (Production Server) Normal
Web Services Hub (Test Server) Normal

History

Server Maintenance

Date Time Services Affected Description
5/21/2017 10:52 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production) Maintenance Complete.
5/21/2017 10:15 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production) Running maintenance on the server.

Server Hardware Failure

Date Time Services Affected Description
5/16/2017 10:38 am PST Web Services Package, CST Web Services Package, Web Services Hub (Production), Web Services Hub (Test) We had a hardware failure on one of our primary servers. All databases on that server have been transferred to a backup server. We are investigating the cause.

Server Restart

Date Time Services Affected Description
5/8/2017 10:36 am PST-SQL (Hosted4) Restart Complete.
5/8/2017 10:29 am PST-SQL (Hosted4) We are restarting the SQL Server for Hosted4 users.

Maintenance

Date Time Services Affected Description
2/17/2017 9:42 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production), Web Services Hub (Test) Server Maintenance Complete.
2/17/2017 9:07 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production), Web Services Hub (Test) Server Maintenance.

Network Configuration Update

Date Time Services Affected Description
1/24/2017 1:49 am PST-SQL (Hosted6) Complete. All services on Hosted6 should now be functioning properly.
1/24/2017 1:25 am PST-SQL (Hosted6) We are taking Hosted6 down to reconfigure Network Adapters. This is to address performance issues users have been having on this server.

Hardware Maintenance

Date Time Services Affected Description
11/26/2016 2:00 pm ALL Complete.
11/26/2016 1:30 pm ALL Changing network switch.

Connectivity Issues

Date Time Services Affected Description
11/15/2016 12:40 pm ALL The connectivity issues have been resolved. Network technicians at our server facility changed out a faulty network cable going into our server cabinet.
11/15/2016 11:34 am ALL We are currently experiencing intermittent connection issues at our server facility. We are investigating the issue and hope to have it resolved soon.

Web Server

Date Time Services Affected Description
11/7/2016 9:37 am Website Hosting, Web Services Hub (Production), Web Services Hub (Test) We've rebooted the web server & everything should be back to normal.
11/7/2016 9:03 am Website Hosting, Web Services Hub (Production), Web Services Hub (Test) This issue may also be causing intermittant problems with the Test and Production Web Wervices Hub.
11/7/2016 9:01 am Website Hosting We're experiencing issues with a web server that hosts several sites for our customers. We are investigating the issue now & hope to have it resolved shortly.

Performance Issues and Time Outs

Date Time Services Affected Description
8/29/2016 10:06 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production) All issues causing poor performance have been resolved.
8/29/2016 12:34 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production) We've done some things to help free up resources. Performance is not completely back to normal, but should be improved.
8/29/2016 9:18 am PST Web Services Package, CST Web Services Package, Web Services Hub (Production) Unfortunately a maintenance task that was started over the weekend has not finished. This is affecting performance on our Web Services Pack server. We're working to resolve the issue now.

Performance Issues and Time outs

Date Time Services Affected Description
8/22/2016 12:53 pm PST Web Services Package, Web Services Hub (Production) We've identified and patched the problem. We're sorry for any issues this might have caused.
8/22/2016 9:36 am PST Web Services Package, Web Services Hub (Production) We are investigating reports of time outs and slow performance with our web services production portal (which includes iPST and iPST2).

Maintenance Reboot

Date Time Services Affected Description
6/21/2016 3:08 pm PST-SQL (Hosted2) The reboot is complete
6/21/2016 3:01 pm PST-SQL (Hosted2) We are rebooting the server for emergency maintenance. We would typically do this over the weekend & apologize for any inconvenience this may cause.

Maintenance Reboot

Date Time Services Affected Description
6/17/2016 10:41 pm PST-SQL (Hosted2) The reboot is complete.
6/17/2016 10:35 pm PST-SQL (Hosted2) We are rebooting the server for maintenance.

Comcast Connectivity Issues

Date Time Services Affected Description
6/14/2016 11:30 am ALL

Update from our server facility:

Our engineering team has directed all outbound traffic from ORL-FL via another carrier path until this issue is resolved with Cogent / Comcast.

6/14/2016 10:30 am ALL

We have received several reports from Comcast/XFinity users that they are having connectivity issues.

Here is a status update from the facility that hosts our servers:

We have been receiving complaints of excessive transit loss and packet loss getting to our Orlando, FL network. We have identified the issue to be a transit issue between Cogent and Comcast interconnections. We have contacted our direct carrier and have requested them to investigate the issue further.

Connectivity Issues

Date Time Services Affected Description
5/16/2016 5:06 pm ALL The issues appear to be resolved now. We'll continue monitoring and report here if there are any issues.
5/16/2016 4:17 pm ALL We've received several calls from users in Central and South Florida saying they are having issues connecting or staying connected to our services. The reports started around 3:20pm Eastern.

We received this status update from the facility that hosts our servers:

We have received reports of latency and connectivity issues from our Orlando, FL data center. At this time, the issues seem to be originating on the Level3 core network within the Miami, FL area of connectivity. We are working with our carriers to assist in isolation and resolution.

Server Issue

Date Time Services Affected Description
1/20/2016 2:48 pm PST-SQL (Hosted4) We've rebooted the server & everything appears to be functioning properly. We are investigating the cause of the issue.
1/20/2016 1:58 pm PST-SQL (Hosted4) We are experiencing errors with one of our Hosted PST (Hosted4) servers. We are investigating now.

Server Issue

Date Time Services Affected Description
1/7/2016 10:28 am PST Web Services Package, CST Web Services Package, Web Services Hub (Production) The server is up & functioning properly. We are still investigating the cause. We'll continue to monitor & will update this page if any new issues occur.
1/7/2016 10:23 am PST Web Services Package, CST Web Services Package, Web Services Hub (Production) We are rebooting the server now.
1/7/2016 9:30 am PST Web Services Package, CST Web Services Package, Web Services Hub (Production) We are experiencing problems with the MSSQL Server that hosts our Web Services Pack databases. We are investigating the cause now.

Server Facility Issue

Date Time Services Affected Description
7/17/2015 3:42 pm ALL UPDATE (copied response from our sever facility):

Just prior to 2:20PM EDT this afternoon, our monitoring system alerted our senior engineering team of a large scale Ingress DDoS attack to our network core. The DDoS attack was quickly mitigated and services were restored at approximately 2:27PM. We apologize for any inconvenience this may have caused. Atlantic.Net's senior network engineering team will be proceeding with the scheduled maintenance tomorrow morning to bring new core network infrastructure online in order to assist with mitigating the impact these attacks have on our customers.
7/17/2015 2:30 pm ALL All services are back to normal. Our server facility says they had a "Network Outage" & are looking into the cause.
7/17/2015 2:19 pm ALL All services are currently down at our server facility. They are looking into the issue now (network/internet related).

Server Facility Issue

Date Time Services Affected Description
5/29/2015 9:00 am ALL UPDATE: The cause of the issue was a hardware failure on a core access router at our server facility. The router was switched out last night & the problem should now be fully resolved.
5/28/2015 3:10 pm ALL All services are back to normal. Our server facility is still looking into what caused the issue.
5/28/2015 2:20 pm ALL All services are currently up & down at our server facility. They are looking into the issue now (network/internet related).

Server Hardware Failure

Date Time Services Affected Description
4/12/2015 6:14 pm UPDATE: All services have been transferred back to the original server & the issue (hardware failure) has been resolved.
4/12/2015 2:50 pm CST Web Services Package UPDATE: We've completed moving PST Web Services Pack to another server. NOTE: It may take up to 48 hours before DNS Cache is completely updated. You may have issues connecting if you still have the old IP stored in cache. We are working on restoring CST Web Services Package features now.
4/12/2015 1:00 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production) We are currently experiencing issues w/ our Web Services Pack Server. We are in the process of moving the databases to another server now.

Failed Raid Controller

Date Time Services Affected Description
4/4/2015 6:15 pm PST-SQL (Hosted2) Finished moving databases to mirror/backup.
4/4/2015 10:21 am PST-SQL (Hosted2) Raid Controller failed. We are now all moving databases to a backup server.

Server Locked

Date Time Services Affected Description
3/30/2015 8:24 am PST-SQL (Hosted2) The Server that is used to host some databases was locked up. The Server was rebooted & we are looking into the cause.
3/28/2015 9:55 am PST-SQL (Hosted2) The Server that is used to host some databases was locked up.

Email Delay

Date Time Services Affected Description
4/21/2014 2:20 pm Email Hosting Email services have been restored. Mail is now being delivered. We apologize for the inconvenience.
4/21/2014 9:00 am Email Hosting One of our email user's accounts was compromised. There were over 175,000 SPAM emails in queue to be sent. This has caused a delay w/ legit emails going out. We are working on this now.

Unknown / Under Investigation

Date Time Services Affected Description
3/11/2014 2:11 pm PST-SQL (Hosted4) We've rebooted the server & everything appears to be working again. We are looking into the cause.
3/11/2014 1:36 pm PST-SQL (Hosted4) We are experiencing some issues on our Hosted PSTsql Server. We are investigating now.

Connectivity Issue

Date Time Services Affected Description
1/3/2014 10:00 am ALL All services have been restored. We apologize for any inconvenience that this may have caused.
1/3/2014 8:40 am ALL A switch went down at our server facility. They are working now to restore service.

Temporary Email Block

Date Time Services Affected Description
11/18/2013 7:00 am Email Hosting Outbound mail to recipients whose providers use SpamCop is being temporarily blocked.

Performance Issue

Date Time Services Affected Description
8/23/2013 3:29 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production), Web Services Hub (Test) The issue had to do w/ network congestion. All Services are back to normal performance.
8/23/2013 12:10 pm PST Web Services Package, CST Web Services Package, Web Services Hub (Production), Web Services Hub (Test) We are currently investigating reports of poor performance & time out errors with our Web Services Pack Server.

Hard Drive Error

Date Time Services Affected Description
1/29/2013 6:10 pm PST-SQL (Hosted4) We have one of our hosted PST servers down with a hardware problem at Atlantic.net About 220 of our 1000 customers are affected. We have backups right up to the start of the incident and are trying to get folks back online as we speak.
1/29/2013 10:55 am PST-SQL (Hosted4) We had a hard drive fail on one of our Hosted PST Servers. We are in the process of rebooting the server now so that the hard drive can rebuild itself.

Connection Issue

Date Time Services Affected Description
1/24/2013 12:00 pm PST-SQL (Hosted2), PST-SQL (Hosted4), Website Hosting, Email Hosting, Web Services Hub (Production), Web Services Hub (Test) This morning we discovered that several users were unable to connect to some of our services. After investigating, we found that there was a mistake made at the facility that hosts our servers. They rerouted a few of our IP addresses to a different cabinet, which is what caused the connection issues. This has been resolved & we are working with Atlantic.net (our Server Facility) to determine why this happened.

Connection Issue

Date Time Services Affected Description
1/10/2013 2:15 pm ALL The issue has been resolved.
1/10/2013 1:45 pm ALL We are experiencing a connection issue with our server facility. We are working to correct the problem now.